Before you read what I write. Read who I am.

Originally from Alberta and in the last number of years having been living in Vancouver, British Columbia. We are now living in Woolwich, London where we inhabit a wonderful little 2 floor flat in the Royal Arsenal. The family has grown over the years from being just my wife and I to the family of four we are now. My work has brought us to London for the next two years where for the first time in ages we will live in the same house for more than a birthday. The experience is written below from then till now. With a view of the Thames from our windows and boat ride to work the new life begins.

20 Jan 2009

Why not Telus?

Well I spent a lot of time battling SLA's at EA. The Service License Agreement where you have a certain amount of time to respond to and to resolve tickets. Those times are generally reasonable but the are also restraining. You don't have the time to find correct long term solutions just band aid fixes and this means repeat failures and poor customer service.

While EA pushed it's customer care down your throat while telling you that you had 1 hour or so to fix an issue Telus gives you 15 - 30 minutes on the phone. That doesn't fly with me. I HATE Telus customer service, it's the reason I have not had a phone for some 3 years now and I could not become a part of that.

I'm not shying away from deadlines or responsibility in fact I've taken on more responsibility than I have ever had before at VanOC, it's just that I want to do my best, and there's no way to do that when you are pressured to maintain your Metrics.
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