Well I spent a lot of time battling SLA's at EA. The Service License Agreement where you have a certain amount of time to respond to and to resolve tickets. Those times are generally reasonable but the are also restraining. You don't have the time to find correct long term solutions just band aid fixes and this means repeat failures and poor customer service.
While EA pushed it's customer care down your throat while telling you that you had 1 hour or so to fix an issue Telus gives you 15 - 30 minutes on the phone. That doesn't fly with me. I HATE Telus customer service, it's the reason I have not had a phone for some 3 years now and I could not become a part of that.
I'm not shying away from deadlines or responsibility in fact I've taken on more responsibility than I have ever had before at VanOC, it's just that I want to do my best, and there's no way to do that when you are pressured to maintain your Metrics.
20 Jan 2009
Update: Dateline Vancouver 2009
Christmas was an interesting time.
We went to my parents place on the island after 2 aborted attempts and a Christmas eve dinner. So much snow we were not able to get the car on to the road and Grumpy dad and the girls trekked for almost 2 hours to get to our house with Turkey. After leaving his car in an intersection somewhere Grumps grabbed the snow tired station wagon of Nancy and headed over. That dinner was wonderful and the evening couldn't have gone better.
We got over to my parents place on Christmas day and spent the time eating, drinking and playing with toys. Kate and Rigby went home early and Sebastian and I stayed until the weekend.
I started in again with VanOC/ACER when I came home and the job (although boring) has been going quite well. I applied with another contract company for a position with Telus and eventually was offered the job. However, ACER decided they wanted me here at VanOC and made an offer as well. This went back and forth for a few days and although I settled on both companies at different times I finally decided to stick with ACER.
It meant that I got a substantial increase in pay (nearly double) and a challenging job where I can spend time getting certifications. They are a pre-requirement for the position so I am on the learning train now.
We are now looking at moving in to a house in the Burnaby/New West area or somewhere similar. The available options to us now are a bit better and we feel that we can get some space while keeping our wonderful home.... homey.
So now that the stress and crazy has settled a little we can enjoy our time and this job while waiting for the workload to increase (I'm told 8 fold) here at VanOC.
Woo!
End of Message.
We went to my parents place on the island after 2 aborted attempts and a Christmas eve dinner. So much snow we were not able to get the car on to the road and Grumpy dad and the girls trekked for almost 2 hours to get to our house with Turkey. After leaving his car in an intersection somewhere Grumps grabbed the snow tired station wagon of Nancy and headed over. That dinner was wonderful and the evening couldn't have gone better.
We got over to my parents place on Christmas day and spent the time eating, drinking and playing with toys. Kate and Rigby went home early and Sebastian and I stayed until the weekend.
I started in again with VanOC/ACER when I came home and the job (although boring) has been going quite well. I applied with another contract company for a position with Telus and eventually was offered the job. However, ACER decided they wanted me here at VanOC and made an offer as well. This went back and forth for a few days and although I settled on both companies at different times I finally decided to stick with ACER.
It meant that I got a substantial increase in pay (nearly double) and a challenging job where I can spend time getting certifications. They are a pre-requirement for the position so I am on the learning train now.
We are now looking at moving in to a house in the Burnaby/New West area or somewhere similar. The available options to us now are a bit better and we feel that we can get some space while keeping our wonderful home.... homey.
So now that the stress and crazy has settled a little we can enjoy our time and this job while waiting for the workload to increase (I'm told 8 fold) here at VanOC.
Woo!
End of Message.
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